During an initial session we will talk to you about the reason you might have booked an appointment, your background, available supports and strategies you might already have tried. We will work closely with you to come up with a plan for your sessions and review it as we go.

Our fees are $220 per session. For face-to-face appointments, fees are paid on completion of your session. For Telehealth appointments we request payment prior to the session. We are happy to clarify any questions you have about fees prior to your appointment.

We know that initial search and trying to find someone you feel might best suit you can feel overwhelming. All the profiles can seem to blend into one! We’ve set up a free initial phone consultation option to help you navigate your decision making process and allow you to get to know a bit more about us and how we work before committing to booking your appointment.

We accept appointments with and without referrals. If you would like to claim a Medicare rebate for your appointment, you will require a mental health treatment plan from a GP. Rebates depend on the clinician you see and the services you access.

Sessions are booked for 50 minute intervals for adults. Please allow a little extra time to park, get to the office and make yourself a cup of tea prior to your session to maximise your session time. We are unable to start sessions 20 mins after the commencement time. If you know you will be running late, we are happy to change your appointment to Telehealth.

Our kids session times can vary depending on age, level of concentration and whether family members or school consultation is involved in the support we are providing. We can discuss this further with you at your free initial consultation or first session.

At Amaya, we are aware that each of our clients is unique. We know that this means we won’t always be the right ‘fit’ for each client who contacts our service. Our number one priority is to do the most we can to ensure your investment of time in our service is helpful for you. We welcome an initial phone conversation to discuss your specific requirements and to allow you to decide whether you feel our approach is right for you and/or your family. This consultation is free of charge, obligation free and can be booked here.

No one likes a cancellation fee. We understand that sometimes life gets in the way and it’s difficult to attend your scheduled appointment. We’ve tried to come up with a cancellation policy that’s fair to our clients, and also our therapists who have set aside an appointment time specifically for you. We kindly request you provide us with 24 business hours notice of any appointment cancellations. Our business hours are between 8.30am and 5.30pm Monday to Friday. Appointments cancelled with less than 24 hours notice incur the full appointment fee. We are happy to change your appointment to Telehealth any time prior to the appointment start time.